AQUAREX™ 20" String Wound Sediment Filter – Advanced Particle Removal

Remove fine sediment and particles with AQUALIVIA's precision engineering. This 5-micron filter provides superior particle removal for well water systems and multi-stage filtration applications.

Features & Benefits:

\- 5-micron advanced sediment filtration

\- Removes fine sand, silt, and clay particles

\- Excellent dirt-holding capacity

\- Protects carbon and specialty filters

\- Reduces turbidity and improves clarity

\- Professional-grade performance

\- Extended service intervals

\- Easy installation and replacement

Perfect for areas with fine sediment or as secondary filtration in multi-stage systems.

Performance

• Ideal For: N/A
• Media Type: Graded density polypropylene

Technical Specifications

• Max Flow Rate: 20 gpm
• Micron Rating: 5 Micron
• Product Dimensions: 4.5"D x 4.5"W x 20"H
• Material: N/A

Installation Time & Requirements

• Estimated Installation Time: TEST TEST TEST

AQUALIVIA™ Shipping Policy

Effective Date: 10.17.2025

Last Updated: 10.17.2025

Applies to: All purchases made directly through AQUALIVIA™ or authorized distributors.

1. General Overview

At AQUALIVIA™, we take pride in ensuring your water treatment systems are built, packaged, and shipped with the highest level of care. Because most of our products are made-to-order or assembled at our Florida facility, please allow an additional 1–2 business days for production and handling before shipment.

Our factory and fulfillment center operate Monday through Friday, 8:00 AM to 4:00 PM (Eastern Time), excluding weekends and federal holidays. Orders placed outside operating hours will be processed on the next business day.

2. Order Processing and Handling Time

• Standard Orders: Processed and shipped within 2–4 business days after order confirmation.
• Custom or Special Orders: May require up to 7–10 business days for assembly and quality testing prior to shipment.
• Pre-Orders or Backorders: Customers will be notified by email with the estimated ship date before payment is processed.
• Orders received after 12:00 PM EST are processed the following business day.

Please note: Weekends and holidays are not considered business days.

3. Shipping Options and Delivery Times

We offer a range of shipping options through trusted carriers such as UPS, FedEx, and USPS. Estimated transit times apply after the order has shipped (not including handling time):

Shipping Method

Estimated Delivery (U.S.)

Standard Ground

4–7 business days

Expedited (2-Day)

2 business days

Express / Overnight

1 business day

Freight or Palletized Shipments

5–10 business days

International (FedEx or DHL)

7–17 business days

Delivery times may vary depending on your location, weather conditions, carrier delays, or customs clearance.

4. Free Shipping Policy

• Free standard shipping applies to orders over $99 within the continental United States (48 contiguous states).
• Orders under $99 or requiring expedited service will incur shipping charges shown at checkout.
• Hawaii, Alaska, Puerto Rico, and international destinations are excluded from free shipping and will be charged the actual shipping rate based on weight and destination.

5. Freight Shipments (Large Equipment)

Some large systems (such as commercial units or whole-house filters) are shipped on pallets via freight carrier.

Freight delivery terms:

• The carrier will contact you to schedule delivery.
• Someone 18 years or older must be present to inspect and sign for the shipment.
• The delivery address must be accessible to large trucks.
• Liftgate service can be requested for an additional fee.

6. Inspection and Damaged Shipments

Customers are responsible for inspecting all shipments at the time of delivery.

If there is any visible damage, note it on the carrier’s delivery receipt before signing and take photos of the box, label, and damaged areas.

To report damage:

1. Contact AQUALIVIA™ Customer Support within 3 business days of delivery at 727-236-7161.

2.

3. Provide your order number, photos, and a brief description of the issue.

4.

5. Keep all original packaging until your claim is resolved.

6.

Failure to report damage within 5 business days may void your eligibility for a shipping claim or replacement.

7. Lost or Missing Packages

If tracking information shows “delivered” but the package is not received:

• Verify the shipping address on your order confirmation.
• Check with neighbors or your local carrier office.
• Contact AQUALIVIA™ Customer Support within 7 business days of the marked delivery date.

We will work with the carrier to investigate. AQUALIVIA™ is not responsible for packages stolen after confirmed delivery.

8. International Shipping

We proudly ship to select international destinations via FedEx International or DHL Express.

• Delivery time: 7–17 business days, depending on customs processing.
• Customers are responsible for all duties, taxes, import fees, and brokerage charges imposed by their local authorities.
• We do not accept returns or exchanges on international orders unless covered under our warranty policy.
• Refused or unclaimed international shipments will be refunded minus all shipping, customs, and handling fees.

9. Refused or Undeliverable Shipments

If an order is refused, undeliverable, or returned due to an incorrect address:

• The customer is responsible for all shipping charges (to and from) and a restocking fee of up to 25%.
• These charges will be deducted from any applicable refund.

10. Delays and Force Majeure

AQUALIVIA™ is not responsible for delays caused by events beyond our control, including but not limited to natural disasters, weather conditions, labor strikes, pandemics, customs delays, or carrier errors.

We will make every effort to notify customers of significant delays.

11. Order Changes and Cancellations

• Orders can be canceled or modified before they enter the shipping process.
• Once an order has shipped, standard Return Policy terms apply.
• Custom-built or made-to-order systems cannot be canceled once production begins.

12. Title and Risk of Loss

All products become the property of the buyer once shipped. Title and risk of loss pass to the customer upon carrier pickup at our Florida facility.

13. Governing Law

This Shipping Policy is governed by the laws of the State of Florida. Any disputes relating to shipment or delivery will be resolved under the same binding arbitration and venue provisions described in the AQUALIVIA™ Terms and Conditions.

Warranty:

At AQUALIVIA™, we stand behind the quality of our water treatment systems. Every product is carefully built to last, and we’re proud to offer strong warranty coverage to give you peace of mind.

What’s Covered

• Mineral Tanks: 10 years (up to 13" × 54"), 5 years for larger tanks.
• Control Valves: 5 years.
• Brine Tanks: 5 years.
• Accessories & Components: 1 year.
• AQUAREX™ Whole House Filter: 5 years.
• OZONEX™ Ozone Systems: 1 year.
• AquaVRay™ UV Systems: 1 year.
• HydroClear™: 1 year(system only)
• AquaRevive™ RO Systems: 1 year(system only)

What’s Not Covered

• Regular-use consumables (filters, resins, membranes, UV lamps, cartridges).
• Damage caused by misuse, freezing, flooding, power surges, or improper installation.
• Products used with non-AQUALIVIA™ parts or outside normal water conditions.

Our Promise

We’ll repair, replace, or provide a comparable solution if your system has a covered defect. Our goal is to make sure your AQUALIVIA™ system works the way it should, so you can enjoy clean, pure water with confidence.

👉 For warranty support, please contact Info@AquaLivia.com.