AQUALIVIA™ Shipping Policy

At AQUALIVIA™, we take pride in ensuring your water treatment systems are built, packaged, and shipped with the highest level of care.

Because the majority of our products are made-to-order or assembled at our Florida facility, please allow an additional 1–2 business days for production and handling prior to shipment.

To ensure quality, different products have different lead times:

• Standard Orders: Processed and shipped within 2–4 business days after order confirmation.
• Custom or Special Orders: May require up to 7–10 business days for assembly and strict quality testing prior to shipment.
• Pre-Orders or Backorders: Customers will be notified by email with the estimated ship date before payment is processed.

AQUALIVIA™ commercial systems are engineered based on project-specific requirements. Many of these systems are custom-built, configured, and tested to ensure optimal performance for each application.

We offer a range of shipping options through trusted carriers such as UPS, FedEx, and USPS. Estimated transit times apply after the order has shipped; handling time is separate.

Delivery times may vary depending on your location, weather conditions, carrier delays, or customs clearance.

• Free Standard Shipping: Applies to orders over $99 within the continental United States, including the 48 contiguous states.
• Standard Rates: Orders under $99 or those requiring expedited service will incur shipping charges calculated at checkout.
• Excluded Locations: Hawaii, Alaska, Puerto Rico, and international destinations are excluded from free shipping.

Commercial units, whole-house filters, and large systems are often shipped on pallets through a freight carrier to help ensure safe transportation.

• The carrier will contact you directly to schedule a delivery appointment.
• Someone 18 years of age or older must be present to inspect and sign for the shipment.
• The delivery address must be accessible to large commercial trucks.
• Liftgate service may be requested for an additional fee when the location does not have a loading dock.

Customers are responsible for inspecting all shipments immediately upon delivery.

• Report damage within 3 business days.
• Provide clear photos and order details.
• Keep all original packaging and shipping materials.

Failure to report damage within 5 business days may void eligibility for a claim.

If tracking shows “Delivered” but you have not received your package:

• Verify your delivery address.
• Check with neighbors, building staff, or the shipping carrier.
• Contact AQUALIVIA™ within 7 business days.

• Delivery Time: 7–17 business days.
• Duties and Taxes: Customer responsibility.
• Returns: International orders cannot be returned unless covered under warranty.
• Refused Shipments: Refunded only after all shipping and related costs are deducted.

• The customer is responsible for all original and return shipping charges.
• A restocking fee of up to 25% may apply.

AQUALIVIA™ is not responsible for production or delivery delays caused by circumstances beyond our reasonable control. We will communicate significant known delays whenever reasonably possible.

• Before Shipping: Standard orders may be modified or canceled before shipment.
• After Shipping: The AQUALIVIA™ Return Policy applies.
• Custom Systems: Cannot be canceled after production begins.

Ownership and risk of loss transfer to the customer once the shipment leaves our facility.

AQUALIVIA™ offers optional on-site installation for commercial systems.

A customized installation quote will be provided based on system type, scope, and location.