Official Policy
AQUALIVIA™ Privacy Policy
At AQUALIVIA™ (“we,” “us,” “our”), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Shopify store (the “Site”).
By using our Site or purchasing our products, you agree to the terms of this Privacy Policy.
Introduction
At AQUALIVIA™ (“we,” “us,” “our”), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Shopify store (the “Site”).
By using our Site or purchasing our products, you agree to the terms of this Privacy Policy.
Information We Collect
2.1 Device Information
When you visit our Site, we may automatically collect information about your device, including your web browser, IP address, time zone, cookie information, and other technologies used to identify your device.
As you browse the Site, we may also collect information about the pages or products you view, referral websites or search terms, and how you interact with the Site.
2.2 Order Information
When you place or attempt to place an order through our Site, we collect personal information including:
- Name
- Billing address
- Shipping address
- Payment method, such as credit card or PayPal
- Email address
- Phone number
2.3 Additional Personal Information
Where applicable, we may also collect:
- Account details, including username, password, and preferences
- Marketing and communication preferences
- Interactions with customer support
- Reviews or feedback you provide
- Other information you voluntarily provide to us
How We Use Your Information
We use the information we collect for purposes including:
- Order Fulfilment: Processing payments, shipping orders, and sending order confirmations.
- Customer Communication: Communicating about orders, shipping updates, returns, and other service matters.
- Fraud Prevention: Detecting and preventing fraud, prohibited conduct, or illegal activities.
- Site Improvement: Improving and optimising our Site, services, and customer experience.
- Marketing: Sending offers and promotions when you have opted in.
- Analytics: Generating insights about how visitors and customers use the Site.
Behavioural Advertising
We may use your personal information and device information to deliver targeted advertisements or marketing communications that we believe may be of interest to you.
This may involve third-party platforms such as Facebook, Google, TikTok, Pinterest, or other advertising networks. These third parties may use cookies, pixels, or other tracking technologies to show advertisements based on your browsing behaviour and interests.
Targeted Advertising Choices
Disabling or opting out of behavioural advertising does not necessarily prevent all advertisements. You may continue to see generic advertisements, but they may not be tailored to your browsing behaviour.
Cookies and Tracking Technologies
We use cookies, web beacons, tags, pixels, and similar technologies to collect Device Information and to:
- Improve the Site and its performance.
- Remember your preferences.
- Personalise your browsing experience.
- Understand how visitors interact with the Site.
You may disable cookies through your browser settings. Please note that if you disable cookies, certain Site features may not function properly.
Sharing Your Information
We may share your personal information with third parties under the following circumstances:
- Service Providers: Companies that help operate our business, such as Shopify, payment processors, shipping carriers, and marketing or analytics providers.
- Legal and Safety Requirements: When necessary to comply with legal obligations, enforce our policies, or protect our rights and property.
- Business Transactions: In connection with mergers, acquisitions, reorganisations, financing, or asset sales where personal information may be transferred.
- Aggregated Information: Information that has been aggregated or anonymised so it does not identify you individually.
Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Security
We implement technical, administrative, and physical safeguards intended to protect personal information from unauthorised access, disclosure, or misuse.
No storage or transmission system connected to the Internet is completely secure. Accordingly, we cannot guarantee absolute security.
Your Rights — U.S. Residents
Depending on your state of residence, applicable law may provide you with rights including the right to:
- Know what personal information we collect and how we use it.
- Request correction or deletion of your personal information.
- Opt out of the “sale” or “sharing” of personal information for targeted advertising.
To exercise these rights, contact info@AquaLivia.com using the subject line “Privacy Request.”
You may also visit the dedicated AQUALIVIA – Do Not Sell or Share My Personal Information page available through the Site.
Children’s Privacy
Our Site is not directed to children under 16. We do not knowingly collect personal information from children under that age.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete that information.
Links to Other Sites
Our Site may contain links to third-party websites whose privacy practices may differ from ours.
We are not responsible for the content or privacy policies of external sites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal or regulatory requirements, or business operations.
We will post the updated version on this page with a new Effective Date. Continued use of the Site after changes are posted means you accept the revised Privacy Policy.
Contact Us
For questions about this Privacy Policy, our privacy practices, or to exercise your privacy rights, contact:
AQUALIVIA™
Email: info@AquaLivia.com